Webinars

Webinar archive

Slides

Resources:

Strengthening Networks, Sparking Change: Museums and Libraries as Community Catalysts

Creating Capabilities: The Human Development Approach [book]

Rural Library Service & Social Wellbeing Project (including beta-tools and research links)

Rural Library Service & Social Wellbeing Project data and methods repository on Open Science Framework

Q & A from chat (Margo’s responses to the questions she didn’t have time to answer during the session)

Presenter: Margo Gustina, Project Lead: Rural Library Service & Social Wellbeing Project, Southern Tier Library System (NY)

Through mixed methods research, the Rural Library Service & Social Wellbeing project found that a) public libraries are a component of social wellbeing outcomes in rural communities, and b) there are ways libraries provide service that influence outcomes. In this webinar you’ll hear about the design and outcomes of our research, the Evidence-Based No Rules Tools under development, and how qualitative data coding made it all possible.

Margo Gustina is always looking for ways to better understand the world around them — through statistics, art, community interviews. The world is complex! Even still, through diligent effort and rigorous design, Margo has implemented research with robust practical applications with increasing focus for the last decade.

Webinar archive

Slides

Webinar handouts

Tuesday, September 24, 2019, 1:00-2:00 Eastern/10:00-11:00 Pacific

Presenter: Lynn Hoffman, Director of Operations, Somerset County Library System of New Jersey

Google Sheets includes a variety of lesser-known tools that can help you power up your library’s reports, including conditional formatting and basic scripting. This webinar will cover strategies and approaches you can use to automate regular reporting and analytical tasks, such as scheduling updates to data used for periodic circulation tasks, and pulling data from emailed reports into a spreadsheet. Use your new knowledge to impress your colleagues with fancy, on-demand reports.

Lynn Hoffman has worn a wide variety of hats throughout her twenty-plus year public library career, but has found her niche in administration, implementing big ideas on the front lines at the assistant director level at several large public library systems in the Midwest. She is also a self-professed data nerd and wannabe coder, and loves finding ways to make it easy for her colleagues to gain new insights from the data we already collect. Lynn is currently Director of Operations at the Somerset County Library System of New Jersey and served on the Public Library Association’s Measurement, Evaluation and Assessment Committee.

Connection Information:

You do not need to register for this free webinar. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

Webinar Archive

Slides

Thursday, May 23, 2019, 2:00-3:00 Eastern/11:00-12:00 Pacific

Presenters: Sharon Streams, WebJunction, OCLC, Janet Hawk, Exec. Director, Market Analysis, OCLC, Peggy Gallagher, Manager, Market Analysis, OCLC

What motivates people to vote in favor of library funding? OCLC posed this question a decade ago, which led to the 2008 report, From Awareness to Funding, which provided ground-breaking insights into voter support for libraries. Ten years later, OCLC and ALA partnered to conduct a follow-up study to understand what may have changed in voter attitudes and behaviors over the past decade. In this webinar, the OCLC research team will discuss the key results, suggest areas for action, and then will describe the methods used to create the survey, collect and analyze the survey data.

Sharon Streams joined OCLC and the WebJunction team in 2007. A graduate of Indiana University, Sharon began her career in federal financial regulation and corporate law, then returned to IU for graduate studies in the School of Library and Information Science. After moving to Washington State, she joined the publishing world, managing the book, magazine, and online publishing division of an international engineering association. As director of WebJunction since 2015, Sharon seeks ways to scale library learning and innovation that expands access to knowledge and opportunity for all. Sharon is an author of From Awareness to Funding: Voter Perceptions and Support of Public Libraries in 2018.

Janet Hawk has spent 30+ years working with libraries in the OCLC network. She’s currently Executive Director of Market Analysis and Sales Programs, leading a team of 20 professionals with a variety of roles including email marketers, proposal managers, business analysts and market researchers. Janet holds an MBA and a BS in Journalism/Public Relations. Janet has co-authored many OCLC research reports, two of which are the groundbreaking Perceptions of Libraries and Information Resources (2005) and From Awareness to Funding: Voter Perceptions and Support of Public Libraries in 2018.

Peggy Gallagher joined OCLC in 2008 to lead a team conducting market research with library users and librarians. Prior to OCLC, Peggy spent two decades in public libraries in various roles. She received her M.L.S. in 1999 and a Master’s in Marketing and Communications (M.M.C.) in 2007. At OCLC, Peggy has been involved in the publishing of several research reports including Perceptions of Libraries 2010: Context and Community; At a Tipping Point: Education, Learning and Libraries; From Awareness to Funding: Voter Perceptions and Support of Public Libraries in 2018; and most recently, US Public Libraries: Marketing and Communications Landscape.

Connection Information:

You do not need to register for this free webinar. Please note that it is limited to the first 100 participants. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

Webinar Archive

Slides

Wednesday, March 13, 2019 at 2:00-3:00 Eastern/11:00-12:00 Pacific

Presenters: Katina Jones, Statistical Research Analyst at Mid-Continent Public Library and Lindsay Hanson, Data Analysis Librarian at Sno-Isle Libraries

As libraries become increasingly data-driven the need for useable data also expands. The process of determining what data is needed to answer a question and translating that into actionable information is complicated and has many potential pitfalls. Learn how Sno-Isle Libraries and Mid-Continent Public Library are navigating this process to create and share visualizations to inform decisions. Attendees will learn best practices for the process of turning raw data into visualizations and how to tailor them for their intended audience.

Katina Jones is the Statistical Research Analyst at Mid-Continent Public Library. She gets to spend most of her time examining statistics, demographics, and program survey results from the Library’s 35 locations to support their data-driven decision making. Prior to MCPL, she was the State Data Coordinator at the Missouri State Library, working with the IMLS and Census Bureau to collect and distribute statistics for the state. Ms. Jones received her bachelor’s degree in Applied Psychology and Social Science from Alverno College in Milwaukee, Wisconsin.

Lindsay Hanson is the Data Analysis Librarian at Sno-Isle Libraries, where she is responsible for managing data, evaluating public services and providing data visualizations and analyses to inform decisions. She believes that a culture of evidence-based decision making is the key to improving the efficacy of organizations and increasing the potential for community impact.

Connection Information:

You do not need to register for this free webinar. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

Tuesday, November 13, 2018, 12:00-1:00 Eastern/9:00-10:00 Pacific

The webinar archive can be found here with slides available here.

Presenter: John Chrastka, Executive Director, EveryLibrary

We know from both the 2008 and 2018 iterations of “From Awareness to Funding” that the library user status of the voter does not matter on Election Day. Funding decisions for libraries are often made by voters with little-to-no familiarity with the library, or by elected officials who are themselves non-users. Our industry’s focus on measuring, understanding, and improving the user experience is well developed and robust. But we lack a consistent and disciplined approach to collecting and sharing insights about the value system of non-users. Join EveryLibrary executive director John Chrastka for an overview of the “From Awareness…” findings and participate in a discussion of how concerned library data professionals could cooperatively begin to fill in these missing data pieces.

John Chrastka is founder and executive director of EveryLibrary, the first Super PAC for libraries. Since 2012, EveryLibrary has provided pro-bono support to 77 library communities with ballot measures and tax referendum, helping win over $261 million in stable tax funding. He is a former Board president of the Berwyn (IL) Public Library and RAILS, the Reaching Across Illinois Libraries System. Prior to EveryLibrary, he was a partner in AssociaDirect, an association consultancy, and was Director for Membership Development at ALA. He was recognized by Library Journal in 2014 as a Mover & Shaker.

Connection Information:

You do not need to register for this free webinar. Please note that it is limited to the first 100 participants. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

Wednesday, June 6, 2018, 2:00-3:00 Eastern/11:00-12:00 Pacific

The archive of the webinar can be found here with slides available here.

Presenters: Sarah Houghton, Director, San Rafael Public Library, Peter Bromberg, Executive Director, Salt Lake City Public Library, and Gretchen Caserotti, Library Director, Meridian Library District

Libraries continue to strive toward more equitable access even as many of our communities face growing income inequality—and the question of library fines has become particularly relevant. This webinar brings together three experienced library directors who have recently eliminated some or all overdue fines at their libraries to discuss the strategies they used in their communities, the arguments for and against the elimination of fines, their plans to measure impact and success, and how they communicate the issue of overdue fines as critical to any library’s mission of equal access and social equity. As part of this discussion, they will share examples of how they used data to inform their fine-elimination process.

Connection Information:

You do not need to register for this free webinar. Please note that it is limited to the first 100 participants. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

Thursday, September 28^th

12:00-1:00 Mountain/2:00-3:00 Eastern

The archive of the webinar can be found here with slides available here.

Presenter: Chris Cairo

Is staff in your Library reluctant to participate in the measurement of institutional performance? Do they seem confused by the logic model and struggle to apply it to their work? Would you like Senior Staff to make data driven decisions?

Learning Outcomes

• Learn a method for engaging staff at all organizational levels in program evaluation.
• Improve staff analytical skills and help the entire organization, including your Board of Trustees, focus on institutional strategy.
• Be introduced to a performance measuring system that works.

Biography

As Director of Strategic Planning and Assessment for the Indianapolis Public Library, Chris Cairo stewards the Library’s efforts for executing and completing their Strategic Plan. She has developed a systematic approach for staff engagement, data collection and reporting tools which measure progress to satisfy stakeholders. Passionate about proving the relevance of public libraries in a community, she is committed to helping libraries tell their stories with evidence.  She holds a Masters of Library Science from the University of Michigan. With 43 years of professional experience on the front lines, providing service to patrons, developing initiatives like the IMLS funded branch library located in the world’s largest Children’s Museum, and opening the award winning Learning Curve at Central Library, she has put her innovative skills to work designing models for performance assessment.

Connection Information:

You do not need to register for this free webinar. Please be aware that the capacity of the webinar room is 100 participants; get there early to get a “seat!”

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

The webinar will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Wednesday, May 24^th

11:00-12:00 PDT/2:00-3:00 EDT

The archive of the webinar can be found here. 

Presenter: Jane Martel

Are you unimpressed with the progress made when trying to improve work processes? Are you dismayed with the reactions of patrons and work colleagues to change? There really is a way to head off these common work challenges! Learn how lean six sigma (LSS) may be the answer to your working woes. Overviews of successful library LSS projects – and lessons learned – will be presented.

Learning Outcomes:

• Distinguish between lean and six sigma as problem solving methodologies
• Classify potential projects as appropriate for using lean, six sigma, both or neither approach
• Identify at least one process in your organization that might benefit from the use of lean or six sigma
• Name the rationale for each tip for success presented

Biography

As the Customer Experience Coordinator for the Arapahoe Library District in Colorado, Jane Martel designs, develops and delivers customer service training for employees and manages the patron feedback system. Drawn to the power of data and committed individuals to solve work challenges, Jane uses her certifications as a Lean Six Sigma Black Belt and Quality Process Analyst to improve internal processes for the benefit of library patrons. She holds a Master of Public Administration and Bachelor of Science in Education from the University of Maine. With 30 years of professional experience in business, government, and non-profit organizations, Jane puts her passion for process improvement, data analysis and customer service to work to ensure that the patron’s experience is nothing short of…wow!

You do not need to register for this free webinar. Please be aware that the capacity of the webinar room is 100 participants; get there early to get a “seat!” The webinar will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Connection Information:

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.