Lean Six Sigma: What’s In It For You?
Wednesday, May 24th
11:00-12:00 PDT/2:00-3:00 EDT
The archive of the webinar can be found here.
Presenter: Jane Martel
Are you unimpressed with the progress made when trying to improve work processes? Are you dismayed with the reactions of patrons and work colleagues to change? There really is a way to head off these common work challenges! Learn how lean six sigma (LSS) may be the answer to your working woes. Overviews of successful library LSS projects – and lessons learned – will be presented.
- Distinguish between lean and six sigma as problem solving methodologies
- Classify potential projects as appropriate for using lean, six sigma, both or neither approach
- Identify at least one process in your organization that might benefit from the use of lean or six sigma
- Name the rationale for each tip for success presented
As the Customer Experience Coordinator for the Arapahoe Library District in Colorado, Jane Martel designs, develops and delivers customer service training for employees and manages the patron feedback system. Drawn to the power of data and committed individuals to solve work challenges, Jane uses her certifications as a Lean Six Sigma Black Belt and Quality Process Analyst to improve internal processes for the benefit of library patrons. She holds a Master of Public Administration and Bachelor of Science in Education from the University of Maine. With 30 years of professional experience in business, government, and non-profit organizations, Jane puts her passion for process improvement, data analysis and customer service to work to ensure that the patron’s experience is nothing short of…wow!
You do not need to register for this free webinar. Please be aware that the capacity of the webinar room is 100 participants; get there early to get a “seat!” The webinar will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.
Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.
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Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/
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