Buy-In Not Opt-Out: Creating a culture for staff driven metrics

28 Sep 2017

Buy-In Not Opt-Out: Creating a culture for staff driven metrics

Thursday, September 28th

12:00-1:00 Mountain/2:00-3:00 Eastern

The archive of the webinar can be found here with slides available here.

Presenter: Chris Cairo

Is staff in your Library reluctant to participate in the measurement of institutional performance? Do they seem confused by the logic model and struggle to apply it to their work? Would you like Senior Staff to make data driven decisions?

Learning Outcomes

  • Learn a method for engaging staff at all organizational levels in program evaluation.
  • Improve staff analytical skills and help the entire organization, including your Board of Trustees, focus on institutional strategy.
  • Be introduced to a performance measuring system that works.


As Director of Strategic Planning and Assessment for the Indianapolis Public Library, Chris Cairo stewards the Library’s efforts for executing and completing their Strategic Plan. She has developed a systematic approach for staff engagement, data collection and reporting tools which measure progress to satisfy stakeholders. Passionate about proving the relevance of public libraries in a community, she is committed to helping libraries tell their stories with evidence.  She holds a Masters of Library Science from the University of Michigan. With 43 years of professional experience on the front lines, providing service to patrons, developing initiatives like the IMLS funded branch library located in the world’s largest Children’s Museum, and opening the award winning Learning Curve at Central Library, she has put her innovative skills to work designing models for performance assessment.

Connection Information:

You do not need to register for this free webinar. Please be aware that the capacity of the webinar room is 100 participants; get there early to get a “seat!”

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

Access the meeting room online at

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

The webinar will be recorded and the archive will be available afterward at