This article provides an overview of data visualization tools (Microsoft Exel, Google spreadsheets and Tableau) that may be used to communicate data about library collections and expenses.
Project Outcome, an initiative of the Public Library Association, is a free toolkit that can be used for libraries to conduct surveys to measure and analyze outcomes.
This list is a helpful resource as it provides the top 21 survey software products including ones that are free and others that are available for a fee.
7 Best Survey Tools: Create Awesome Surveys for Free
This list contains the names of seven online survey tools and details the specifications that the free version of the survey tools offer in comparison to their paid version.
Researching community demographics & using Census data
This article calls for libraries to use critical success factors (or the areas in which a business or an organization’s performance must be satisfactory in order for it perform well) rather than KPI.
Measure, Assess, Improve, Repeat: Using Library Performance Metrics
These slides come from two webinar presentations that were delivered about performance measurements in libraries. It also provides an overview of different types of survey software that are available for institutions to use to assess performance.