This webinar occurred on March 2, 2021. The webinar recording, slides, and resources are located at the bottom of this page.
Instructor: Jane Martel
This live webinar and recorded follow-up lesson will equip you with both a philosophical framework and the necessary details to ensure that your organization is making the most of its metrics. What are metrics? Quantitative measures used to track organizational performance. Along with an overview of the uses and purposes of metrics, you will learn the sources from which metrics are commonly generated—that is, where to begin! We will cover metrics selection criteria, metrics hierarchies, attributes of good metrics, and final questions to ask to ensure that the metrics selected will benefit the organization as intended. Learn the importance of identifying lead measures and a terrific resource to supplement your learning.
We will address metrics reporting frequencies and you will be presented with a simple, yet effective, dashboard model. You will learn what to look for when you are analyzing metrics and be introduced to how to interpret metrics. Finally, you will discover ways to avoid unintended consequences of using metrics and minimize problems in the process of collecting, interpreting, and reporting metrics.
This session is part of the RIPL Data Boot Camp Series. Each session includes a 90-minute live webinar and a 60-minute recorded follow-up lesson for anyone who is interested in learning more about the topic. The follow-up video will be available on this webpage on the date of the live webinar.
With a lifetime of professional experience in business, government and non-profit organizations, Jane Martel has found her sweet spot, settling into public libraries for the long haul. She has worked for Arapahoe Libraries (in the Denver metro area) since 2008. As Senior Project Manager, Jane manages the project register, trains and coaches project managers. Drawn to the power of data to solve work challenges, she uses her Lean Six Sigma Black Belt, Quality Process Analyst, and Project Management Professional certifications to serve on the Data Strategy Team and manage key cross–functional projects. Jane is happiest when working with teams to revamp library processes to function more efficiently and effectively. She earned a Master of Public Administration degree and a Bachelor of Science in Education degree from the University of Maine, as well as a business post-bac certificate from the University of Louisville.