Can You Hear Me Now? Communicating Data to Stakeholders

This webinar occurred on February 2, 2021. The webinar recording, slides, and resources are located at the bottom of this page.

Rebecca Jones

Three of a library’s stakeholder groups are particularly important for the library’s success and sustainability: the library’s board or governing body, funders (usually the local government or in higher education, the provost) and the library’s employees. Although each of these stakeholders groups has a different ‘lens’ through which they view, hear, and (hopefully) use data, they all share one common goal: making informed decisions, strategies, and solutions to accomplish what THEY need to do. A very practical workshop, it’s designed to provide you with:

• 1. Approaches:
     • Specific ways of seeing communication as a tool for stakeholders
     • Providing data that support stakeholders achieve their goals
  2. Tools and Templates:
     • To improve communication with stakeholders
     • To design dashboards and informative communiques
  3. Ideas

During the session you’ll try out the approaches and templates to test what may apply for your specific situation. You’ll also learn to ask the three key questions about measures and data: What? So What? and Now What?

This session is part of the RIPL Data Boot Camp Series. Each session includes a 90-minute live webinar and a 60-minute recorded follow-up lesson for anyone who is interested in learning more about the topic. The follow-up video will be available on this webpage on the date of the live webinar.

Instructor:

Rebecca Jones is Managing Partner of Dysart & Jones Associates, an affiliate of PLN Focus Inc. For the past 3 years she was Director of Neighbourhood Services and Branches for Brampton Library, Ontario, leading an incredible team of Branch Managers and customer service staff intent on growing the physical and virtual branch services for one of Canada’s fastest-growing diverse cities. This included implementing PLA’s Project Outcomes for core programs and developing a blend of outcomes, testimonials and statistics for decision-making and demonstrating the Library’s value to key stakeholders. Rebecca also engaged staff at all levels to accelerate transforming Library services into customer delight experiences – removing all obstacles to customer interactions. In her work with D&J she has completed more than 100 cross-functional planning, problem-solving and organizational design projects with public and academic libraries of all sizes as well as not-for-profit organizations and Fortune 500 corporate information departments. She was also Director Professional Learning Centre at University of Toronto’s iSchool. She is a Fellow of the Special Libraries Association, a recipient of the Association’s Leadership Award and LMD’s Karen J. Swift Mentoring Award, in 2016 was named Ontario’s Public Librarian of the Year, and received Canada’s Outstanding Service to Librarianship Award.