Breakout: Process Maps Demystified: Clues to Finding Problems Within
Creating a process map is one of the first steps to process improvement. What processes, you ask? Processes such as: the check in and shelving of materials; planning,
Developing the map is easy but, once you’ve charted your process, what does it say? Aye, there’s the rub!
In this hands-on session, we’ll focus on using a practical set of questions to analyze sample process maps and interpret what you see. Once you’ve discovered the problems, you’ll learn about possible next steps in your quest for process improvement.
Best of all, you will walk away with handouts to support you when you get back to work, including: common flowchart symbols; tips for successful process mapping; process analysis cheat sheet; 10 definitions of quality; the eight wastes of lean; samples of five variations of process maps (flowcharts, spaghetti map, value stream map, swim lane map, and customer journey map); and, a list of resources.