Data Use for Strategic Planning, Management, and Communication with Stakeholders
Public libraries collect a lot of data: circulation numbers, program attendance, user satisfaction, etc. But what can you do with all these statistics? In this... Read More
Finding Your High Water Mark: Benchmarking to Set a Course for Your Library
Participants in this session will explore the following questions: What are benchmarks, how are they useful, and what is their value in strategic planning and... Read More
Breakout: Listening Deeper: Interview and Focus Group Strategies to Gain New Understanding
Interviews and focus groups provide high touch ways to move past awareness and get to understanding of your audience. After a brief discussion of when... Read More
Breakout: Supercharge Your Website’s Analytics
Your website is one of the most valuable sources of data about your services and collections and, most importantly, how your users engage with them.... Read More
Breakout: Zen and the Art of Excel
Excel speaks to our innate need to arrange things in rows and columns. It is a tool that few people can say they’ve completely mastered.... Read More
Survey Design and Administration
Surveys are a fundamental tool in a library’s research and evaluation toolbox. In this session, we will explore the purpose of survey research and its... Read More